SMS and Email Appointment Reminders for Therapists in Canada
Automatic SMS and email reminders, confirmations, arrival check-ins, follow-ups and recalls, written in your voice and sent in each client's language. Text messages are unlimited on every plan, with no per-message fee. Fewer no-shows, fewer phone calls, and a professional tone from the first booking to the last session.
Every Missed Session Is an Hour You Cannot Bill
A reminder the day before, a confirmation link and a clear cancellation policy are the three things that cut no-shows the most. Colib sends all three without anyone at the front desk.
Unlimited SMS and Email Reminders
Up to two reminders per appointment type, each a set number of hours before the session, by SMS, email or both, with a one-click confirmation link. Texts are unlimited on every plan: no bundle to buy, no per-message fee.
In the Client's Language
Every message has a French and an English version. The client's language on file decides which one goes out, essential in Quebec and for bilingual practices.
Your Voice, Not a Robot's
Choose a formal or friendly tone, greet clients by first name or last name, add your own footer, and set who replies when a client answers an email.
SMS and Email Appointment Reminders for the Whole Client Journey
Each appointment type has its own content, so an initial assessment, a follow-up session and an online class do not say the same thing.
Welcome Email
Sent automatically to every new client, with your own bilingual text and the intake forms to complete before the first session.
Booking Confirmation
Date, time, practitioner, location or video link, and the instructions you wrote for that service, the moment the appointment is booked.
Two Reminders With a Confirmation Link
For example 48 hours and 3 hours before. The client confirms in one click, and you can be notified when they do. Messages can be held to business hours, 7 am to 7 pm.
Arrival Confirmation
A text a few minutes before the session asks the client to confirm they are on their way. Late or absent clients are flagged to your team in real time.
Cancellation Rules
Let clients cancel or reschedule from the message up to the cutoff you set, require a reason, and show your cancellation policy at booking. Late cancellations and no-shows can be invoiced automatically.
Follow-Up After the Session
A custom email a set number of hours after the appointment: exercises, a satisfaction question, or a link to book the next session.
Recalls for Clients Who Drift Away
Automatically reach clients who have not rebooked a given service after N days, signed by their usual practitioner with their booking link.
Waitlist Notifications
When a slot opens, the next clients on the waitlist are notified by their preferred channel, in order.
Reminders That Respect Privacy and Consent
SMS With Consent
The client's consent to SMS reminders is recorded in their file, and each client can choose email, SMS or both.
Nothing Clinical in a Text
Reminders carry the appointment details you choose to include, never notes or diagnoses. Sensitive exchanges go through secure messaging.
Unlimited SMS, Included in Every Plan
SMS and email reminders, confirmations, recalls and waitlist texts are unlimited on every plan, from Starter up, with no per-message charge. Plans start at $3 per appointment ($9/month minimum), or $75/month for the Practitioner plan, the better deal from 25 appointments a month. See our pricing.
Key features for Therapists in Canada
Our secure EHR platform provides the tools you need to successfully run your practice.
Scheduler
Create appointments in seconds, or allow your clients to book. Two-way Google Calendar & Outlook sync and virtual appointments are available with all our plans.
Charts/Notes
Digitizing your notes and charts is simple and fast with our speech recognition tool and our AI-powered note generation tool ✨.
Easy Booking
Mobile-Friendly
Colib is accessible everywhere from any device, at any time. Your clients get a secure portal.
Receipts & Payments
Facilitate insurance reimbursements with digital receipts and payments with our online card payment system.
Appointment reminders -- frequently asked questions
Can't find your answer? Contact us.
Can I send both email and SMS reminders?
Yes. Set the default channel for your clinic, and let each client choose email, SMS or both. Up to two reminders can be scheduled per appointment type.
Can clients confirm or cancel from the reminder?
Yes. Email reminders include a confirmation link, and clients can cancel or reschedule from the message or the client portal up to the cutoff you set, with a mandatory reason if you want one.
Can I customize the message for each service?
Yes. Each appointment type has its own confirmation, reminder and follow-up content, in French and English, on top of the clinic-wide tone, greeting and footer.
Are reminders sent in French?
Yes. Every message exists in both languages, and the client's language on file decides which version is sent.
What is the arrival confirmation?
A text sent a few minutes before the session asking the client to confirm they are coming. Confirmed, late or absent statuses are visible to your team immediately.
Can I reach clients who stopped booking?
Yes. Recalls go out automatically after the number of days you choose without a new appointment of a given type, signed by the client's usual practitioner.
How much do SMS reminders cost?
Nothing extra. SMS and email reminders, confirmations and recalls are unlimited and included in every plan, including Starter: no SMS bundle to buy and no per-message fee.
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